LBM provides consulting solutions to the Accounts Receivable Management and Customer Care industries where the focus is on Credit & Collection, Payment, Fraud, Customer Care and Customer Retention. We assist companies in finding the right vendors and/or solutions for their strategic business objectives in order to incur cost savings or achieve incremental revenue. We complete the leg work and due diligence necessary to narrow the vendor search and locate the ‘best fit’ for clients based on their needs and specifications. LBM delivers recommendations to credit originators across all industry verticals that include: third party agency selection, debt sale solutions, First Party and Customer Care strategies, legal/probate/bankruptcy/debt settlement servicers, payment processors, fraud solution providers, mail service vendors, etc.

One of our core service offerings is marketing debt portfolio purchase opportunities on behalf of clients. We pride ourselves on customizing a bid process/strategy based on seller preferences. At no cost to the seller, we recommend “best fit” buyers to participate in the offering and manage the entire bid process from beginning to end. Our carefully selected network of acquisition partners provides our clients with a reliable and compliant outlet for distressed and/or charged-off receivables, directly adding predictable cash flow to the bottom-line. We assist with data file analytics, file and data transfers, pricing negotiations, contract reviews, due diligence processes, post-closing tasks, ongoing relationship maintenance, etc. LBM has extensive experience with buying and selling various receivable types at all collection stages of the revenue cycle. 

I am a Chicago native with 19+ years of executive experience in Operations, Payment/Collections, Customer Service and Marketing throughout the US and Canada. I have an extensive background in establishing and managing payment strategies in order to reduce bad debt. I have developed several best practices for internal and external collections, fraud/loss prevention, Customer Service and credit card processing. My experience includes: creating first party strategies, implementing third party collection programs, launching various debt sale programs, managing Customer Care programs and introducing new payment options.